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25 Reasons Why Your Client's Lash Retention Is Suffering

25 Reasons Why Your Client's Lash Retention Is Suffering

LashJoy Lash Retention Meme


This meme was originally posted on our Instagram and received quite a bit of engagement, so we thought we'd re-share it here in an expanded Blog form where we don't have a character limit and can give more context. Enjoy!

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We get it. When your client's lash retention is trash it can be super stressful and we all know it’s much easier to blame the poor old glue than to admit it might actually be something that you or your client has done to cause the poor retention…

Realistically, the likelihood of you receiving a "bad batch" of lash adhesive is about as likely as you being struck by lightning whilst riding a rainbow coloured unicorn named Larry!

In no particular order, here are 25 reasons that are WAY more likely to be the cause of your client’s lash retention issues than the glue you just bought being a “bad batch”:

1. There is something slippery on your client's lashes (i.e. moisturiser) that's creating a barrier between the natural lash and the adhesive.

2. Your client isn't using a lash cleanser often enough (daily is best) and has too much natural oil/makeup build-up.

3. You're wiping off the excess adhesive on the eyepads which greatly affects the bond as the adhesive has already started to polymerise.

4. You forgot to shake your adhesive properly (at least 30 seconds unless you have a vortex) before dispensing and as a result, the ingredients aren't mixed properly.

5. Your adhesive is too fast for your application style and is starting to set before you attach to the natural lash.

6. Your client is a picker! Most will never admit it but the giant gaps and mysterious kinked lashes are a dead giveaway.

7. Your client is on medication that is unknowingly affecting her skin's pH.

8. You're unconsciously using less adhesive so it sets faster (this is common on those days when your adhesive is taking forever to set) Pro Tip - switch to a lower humidity formula which will speed up the setting time.

9. You're dipping into the adhesive before isolating the lash which means the bead of adhesive on your extension has already "semi-set" before it's attached (if you brush through and the extensions start flicking off this can be an indicator of this).

10. Your adhesive has been open longer than 30 days and is not at its maximum strength. See our blog on adhesive storage tips.

11. Your adhesive hasn't been stored correctly - in particular, it's been allowed to get too hot and the adhesive inside has degraded.

12. You work from the side instead of the forehead and as a result, the furthest side from your tile takes you longer to reach and your adhesive has already semi-set before you apply the extension. 

13. You forgot to refresh your adhesive before it got "tacky"- this is why we always use glue cups and not a drop of adhesive on a jade stone etc to preserve the adhesive for longer during each appointment.

14. You've changed primers or cleansers and your new products are not compatible with your adhesive.

15. You're using new lashes that have a slippery coating on them - this can be super frustrating! 

16. You're not using the right adhesive for your environment - i.e. you're using a low humidity formula on a rainy day when it's super humid.

17. You didn’t rinse the lash cleanser off properly and there is a residue creating a slippery barrier on the lashes.

18. There is sunscreen residue on the natural lashes (similar to moisturiser) and creates an oily barrier on the lashes. Oil and adhesive don't play nice together.

19. Your client has been super stressed and could have been rubbing her eyes or producing more natural oil than usual.

20. Your client is pregnant and her hormones are out of balance affecting her skins natural pH and making her lashes more slippery.

21. Your client has just had recent surgery - anaesthetic can often cause poor retention post-surgery due to the shock to the body and imbalance correcting itself.

22. Your client is using a cleanser that isn't suitable for extensions - unless it's an approved lash cleanser don't use it on your lashes. 

23. You're wiping off excess glue on the cup instead of re-dipping which is similar to wiping off on the eyepads.

24. You store your adhesive in the fridge after it's been opened and the constant temperature changes causes condensation to build up inside your bottle and rapidly degrade your adhesive.

25. You didn't put the cap back on your glue bottle properly and which has allowed moisture from the air to get inside and degrade your adhesive.

Feel free to visit our Instagram and 𝗦𝗔𝗩𝗘 this post or drop a 𝗖𝗢𝗠𝗠𝗘𝗡𝗧 if you have some other valuable tips you'd like to share for avoiding lash retention disasters!

Ready to master the A-Z of Lash Retention? Take a peek at our comprehensive Lash Retention 101 Online Course where we dive deep on all of the aspects that affect client lash retention, which as we know really means... Client Retention!

Or, check our our YouTube channel for heaps of valuable tutorials on lash retention and much more!

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