Lash Retention 101 Online Course

Let’s be honest. Nothing kills your confidence faster than trash lash retention. One week your client’s lashes last beautifully, the next week they’re falling out within days — and you don’t know why. You start doubting yourself, handing out free refills, losing sleep, and in some cases, losing clients. I’ve been there. More times than I’d like to admit.

Here’s the truth: retention is the make-or-break factor for every lash artist. Master it, and you’ll build a thriving business with loyal clients who rebook month after month. Fail to master it, and you’ll always be chasing new clients to replace the ones you lost. And in today’s market, where clients have 50 other lash techs to choose from, the one thing they won’t tolerate is inconsistency.

Unfortunately, a lot of the advice out there is recycled, outdated, or flat-out wrong. Fake educators sell quick fixes, secret hacks, or “miracle” products, but they’ve never actually built a business with strong retention themselves. I know, because early in my career I fell for that advice too — and it cost me clients, money, and plenty of sleepless nights.

That’s why I created Lash Retention 101: Mastering Eyelash Extension Retention. This course is built on over 17 years of real salon experience, not theory. My team at Brisbane Lashes completes more than 10,000 appointments every year, and these are the exact methods we use daily to deliver consistent, long-lasting retention. They’ve also been taught to over 8,000 LashJoy Academy students worldwide, helping them transform their results and businesses for good.

Inside, you’ll get 45+ HD tutorials across 7 modules covering the complete A–Z of lash retention. I’ll teach you what actually works, what doesn’t, and most importantly how to troubleshoot like a professional. You’ll be able to pinpoint whether retention issues are caused by you, your client, your products, or something else — and you’ll know exactly how to fix it so it doesn’t keep happening.

If you’re already trained but still struggling with inconsistent results, this is the missing link. It’s practical, affordable, and packed with the kind of no-fluff education that’ll make you wonder why nobody taught you this sooner.

I’ve done the hard work for you. Now I’m giving you the playbook so you can finally master retention — and build the consistent, successful lash business you’ve been working for.

Lash Retention 101 Online was created for:

• Lash stylists who want to finally understand what really impacts their clients’ lash retention
• Stylists who are sick of giving out free refills for problems that aren’t their fault, but don’t yet know how to explain it to clients with confidence
• Artists who want to improve retention results so they can stop losing clients and start building loyalty and rebooking's

By the end of this course, you’ll understand every factor that impacts lash retention and, most importantly, how to troubleshoot when things go wrong. You’ll be able to pinpoint the real cause behind retention issues and know exactly how to stop them from happening again.

Here’s what you’ll learn:

Introduction & Module 1: Client Preparation

Kick off with the essentials: what lash retention really is, how to find reliable information, and a full course overview. You’ll also unlock your lifetime 20% LashJoy discount. Then we dive into client prep—why it matters, how to educate clients on daily cleansing, which cleansers are safe, why free samples backfire, and a ready-to-send pre-appointment text you can use straight away.

• Welcome Message from Joy
• Seeking Correct Information
• What is Lash Retention?
• Course Overview
• Your Lifetime 20% Discount at LashJoy
• Why Preparation is Key
• Why Clients Need to Clean Their Lashes
• Will Any Cleanser Do?
• Free Lash Cleanser Samples
• Educating New Clients Before They Arrive
  

Module 2: Lash Stylist Preparation

Set yourself up for flawless application. Learn the quick prep routine that gets clients arriving with clean lashes, how to check for residue, when to prime, and Joy’s taping techniques to expose lash layers for optimal results.

• Arriving With Clean Lashes = More Lashes
• How to Prepare Lashes Using Tape
  

Module 3: Products

Master the product that makes or breaks retention: adhesive. Learn how it really works, how to choose the right formula for your environment, exactly how much to use, when to switch, and how to mix, store, and rotate stock. Includes real disaster stories and fixes. Outcome: predictable retention, fewer fixes, more confident lashing.

• Understanding the Importance of Adhesive
• How Lash Adhesive Actually Works
• How Professionals Choose Lash Adhesive
• Mixing Adhesive: Shaking vs. Vortex
• How Much Lash Adhesive to Use for Classic & Volume Application
• When You Need to Break the Rules
• How to Store Your Lash Adhesive
• Lash Adhesive Stock Control
• Lash Retention Disaster Stories (and How to Avoid Them)

Module 4: Lash Stylist Technique

Sharpen the skills that directly impact retention and speed. Learn to work faster without rushing, match glue set speed to your conditions, improve visibility, secure strong base attachments, avoid outdated methods, refresh adhesive at the right times, and run efficient refills. Outcome: cleaner sets, stronger bonds, shorter appointments, happier clients.

• Application Speed: Getting to the Lash Quicker
• How Fast Setting is Your Lash Adhesive?
• The Importance of Having Your Eyesight Tested Regularly
• Eyelash Extension Attachment Techniques
• Outdated Application Techniques to Avoid
• Knowing When to Refresh Your Adhesive During an Appointment
• Tips for Efficient Refills to Improve Retention
  

Module 5: Other Factors

Understand the non-technical reasons retention changes. Learn how hormones (cycle, pregnancy, menopause, medication), seasonal shedding, and post-surgery phases (including telogen effluvium) affect lash retention. Joy shows you how to spot patterns, set client expectations, adjust styling or booking times, and educate clients with simple scripts—so you protect results, relationships, and your schedule.

• How Your Client's Hormones Can Affect Lash Retention
• How Seasonal Changes Affect Lash Retention
• How Surgery Can Affect Lash Retention
  

Module 6: Troubleshooting Scenarios

Learn a simple, repeatable process to diagnose and fix retention issues fast. Work through real salon scenarios (flick-offs, thickening glue, one-eye loss, rapid loss, gaps), the exact questions to ask, quick environmental checks, and client scripts. Walk away with clear policies and confident communication so you stop giving free refills when it isn’t your fault and keep clients happy.

• What Causes Lashes to Flick Off
• What Can Cause Adhesive to Thicken Prematurely
• What Can Cause Poor Retention on One Eye Only
• What Can Cause a Rapid Loss of Extensions
• Tips for Persuading Clients to Clean Their Lashes
• What Can Cause Gaps in the Lash Line
• How to Troubleshoot with Clients
  

Module 7: The Client Series

Ready-to-share micro videos that teach your clients the basics: cleansing, aftercare, appointment prep, seasonal shedding, and hygiene. Use them directly across SMS, email, or social, or repurpose the scripts to create your own. Outcome: better retention, fewer fixes, happier clients, stronger reviews and referrals, and an easy boost to retail cleanser sales.

• Why You Need to Cleanse Your Lashes Regularly
• How to Cleanse Your Lashes
• How to Prepare for Your Lash Appointment
• 5 Simple Aftercare Tips to Increase Lash Retention
• 5 Mistakes Lash Wearers Make That Can Cause Poor Retention
• Why You Need Lash Refills
• Makeup Removers Compatible With Eyelash Extensions

In addition to lifetime access to the Lash Retention 101 Online Course, you will also receive the following:

• Lifetime 20% Discount at LashJoy
• Certificate Upon Successful Course Completion
• Lifetime Access to Our Dedicated Support Team
• Access to Private Facebook Group
• Exclusive Pricing On Upcoming BookJoy

Enrolling in our Lash Retention 101 Online Course is super easy!

Step 1: Choose Your Payment Method.

You can pay upfront via Credit Card or use Afterpay to split the course fee over 4 equal instalments.

Step 2: Proceed to Checkout and Complete Your Purchase.

Once you've completed your checkout, you'll receive a confirmation email from us. This email will include:

- A link to complete your student enrolment form (this takes just 3 minutes)

Step 3: Welcome Email & Login Access.

Once your enrolment form has been completed we will email you your login instructions to commence your course.

Enrol today and take the next step towards elevating your skills as a professional Lash Artist!