We want you to love your purchase from our online store but if you're not completely happy with the item/s you purchased we will happily exchange or refund any full or promotional price purchase within 7 days of date of delivery.

Items can be returned by post to our online store. 



15a/421 Brunswick Street

Fortitude Valley

QLD 4006


To obtain an exchange or refund purchased on-line to a store, the following return policy conditions:

  • Item/s must be returned within 7 days of receipt of date of delivery
  • Item/s must be in original saleable condition with all labels and tags attached
  • The tax invoice must be presented as proof of purchase


We do not accept refunds on items purchased on sale. Please note that NO REFUNDS are permitted on Sale items.

Due to hygiene reasons, LashJoy is unable to accept any products for returns and exchanges.

Non-returnable items:
*Some health and personal care items

If a product should be deemed defective due to a manufacturer defect, please contact LashJoy via email ( with your order number to obtain a Returns Authorisation Number (RAN) and Return Form. Contact must be made within 7 days of purchase. Products returned without a Return Form will be discarded.


All returns will be managed on a case by case basis. All returns that are not the result of a manufacturer defect must be unopened and in the original packaging.

All return postage and insurance charges will be at the expense of the buyer.

Return packages must be sent with tracking details and the products must be sufficiently protected from damage. LashJoy is not responsible for any items lost in transit or for any breakages that occur in transit.

For returns that are due to change of mind or that are not the result of a manufacturer defect these will incur a restocking fee of 15% of the product value.

For exchange requests, please be mindful that the time taken for your exchanged products to be received will depend on where you live.

Refunds will be made using the original method of payment. If the original method of payment is unavailable, a LashJoy credit note will be issued. If you have any questions about the LashJoy Returns and Shipping Policy please contact us before making a purchase: 

Phone: 0450 795 191

Shipping Details:

Please ensure you check your address thoroughly. If you provide us with an incorrect address, we are not responsible for redelivering the goods.

Our return policy is in addition to your rights under Consumer Rights Act.